Shipping policy

Last Updated: 2026-03-23

Overview

At Swinging Janice, we aim to deliver your order as efficiently and transparently as possible.

We offer free shipping on all orders within Canada and the United States.

Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday)
  • Orders placed after 5:00 PM (EST) will be processed the next business day

Once processed, your order will be shipped and you will receive a confirmation email.

Estimated Delivery Times

  • Canada: 6–10 business days
  • United States: 6–10 business days

Total Estimated Delivery Time: 7–12 business days

Please note: Delivery times are estimates and may vary depending on your location and external factors.

Shipping Carriers

We work with trusted shipping partners, which may include:

  • Canada Post
  • UPS
  • FedEx
  • USPS

The carrier used will depend on your location and availability.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Please allow 2–5 days for tracking updates to appear in the system.

Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • High demand
  • Carrier issues
  • Weather or external disruptions

We are not responsible for delays once the package has been handed to the carrier, but we will always help you track and resolve any issues.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.
If an error is made, contact us immediately — changes may not be possible after processing.

Lost or Missing Packages

If your package is delayed or marked as delivered but not received:

  • Contact us with your order number
  • We will investigate with the shipping carrier

If confirmed lost, we may offer a replacement or refund.

Delivery Responsibility

Once your order has been shipped and marked as delivered by the carrier, responsibility transfers to the customer.

We are not liable for:

  • Lost or stolen packages after delivery
  • Delivery issues due to incorrect address input

Contact

If you have any questions about your order, contact us:

Business Name: Swinging Janice
Address: 31 Withay Drive, Ajax, Ontario, L1T 3J8, Canada
Email: desilguyarmande@gmail.com
Phone: 647-574-2809

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)

Response Time:
1–2 business days