Refund policy

Last Updated: 2026-03-23

At Swinging Janice, every product is carefully formulated using premium oils to support healthy hair and beard care. Due to the personal and hygienic nature of our products, we maintain clear policies to ensure fairness for both our customers and our business.

Order Cancellations

Orders may be canceled within 24 hours of purchase by contacting us at desilguyarmande@gmail.com with your order number.

After this period, orders may already be in processing and cannot be guaranteed for cancellation.
Once an order has shipped, it cannot be canceled.

Returns & Eligibility (30 Days)

You may request a return within 30 days of delivery.

To qualify for a return, items must be:

  • Unused and unopened
  • In original condition
  • In original packaging

⚠️ Important: Due to hygiene and safety standards, we do not accept returns on opened or used products.

Product Use & Results Disclaimer

Our products are made with organic ingredients intended to support hair and skin care.

However:

  • Results vary from person to person
  • We do not guarantee specific outcomes (such as hair growth rate or thickness)
  • Proper and consistent use is required for the best results

This helps protect both the customer and the integrity of our product expectations.

Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

You must contact us within 48 hours of delivery with:

  • Your order number
  • Clear photo/video evidence of the issue

Once verified, we will provide:

  • A replacement, or
  • A full refund

at no additional cost to you.

Change of Mind (Customer Responsibility)

Returns for reasons such as:

  • Ordering the wrong product
  • No longer wanting the item

are accepted only if the product is unopened.

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees are non-refundable

Return Process

Step 1 — Contact Us

Email desilguyarmande@gmail.com with your order number and reason for return.

Step 2 — Approval Required

Returns must be approved before being sent back.
Unapproved returns may not be accepted or refunded.

Step 3 — Ship the Item

Once approved, follow the return instructions provided.
We recommend using a tracked shipping method, as we are not responsible for lost return shipments.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing time: up to 7 business days (depending on your provider)

Exchanges

Due to hygiene standards, we do not guarantee exchanges.
However, if there is an issue with your order, we will work with you to find a fair solution.

Orders Not Delivered

If your order does not arrive within the expected delivery timeframe:

Contact us with your order number.

If confirmed lost by the carrier, we will:

  • Issue a replacement, or
  • Provide a full refund

Chargebacks & Fraud Protection

To protect against fraudulent claims:

  • All orders are documented with shipment tracking and delivery confirmation
  • Claims of non-delivery must be verified with the carrier
  • Abuse of refund policies or repeated claims may result in the refusal of service

We are committed to resolving all issues fairly — we strongly encourage customers to contact us before initiating a chargeback.

Non-Returnable Items

The following items are non-returnable:

  • Opened products
  • Used products
  • Items not in original condition

Policy Updates

We reserve the right to update this policy at any time.
Changes will be reflected with a revised “Last Updated” date.

Contact Information

Business Name: Swinging Janice Organic Hair Oil
Address: 31 Withay Drive, Ajax, Ontario, L1T 3J8, Canada
Email: desilguyarmande@gmail.com
Phone: 647-574-2809

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)

Response Time:
1–2 business days