FAQ
Orders & Shipping
When will my order arrive?
Orders are processed within 1–2 business days.
Estimated delivery times:
- Canada & USA: 7–12 business days
Please note that these are estimates and may vary depending on location and carrier conditions.
Why is my order taking longer than expected?
Delays can happen due to:
- High demand
- Shipping carrier delays
- Weather or external factors
Your order is still on the way — we appreciate your patience.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
Please allow 2–5 days for tracking updates to appear.
My tracking hasn’t updated — is something wrong?
Not at all. It’s normal for tracking to take a few days to update after shipment.
If there are no updates after several days, feel free to contact us.
My order says delivered, but I didn’t receive it
We recommend:
- Checking around your property
- Asking neighbors or building management
If you still can’t locate it, contact us, and we’ll help investigate with the carrier.
Returns & Refunds
Can I return my product?
Yes — we accept returns within 30 days of delivery.
To qualify:
- The product must be unused and unopened
- Must be in original packaging
Why can’t opened products be returned?
For hygiene and safety reasons, we cannot accept returns on opened or used products.
How do I start a return?
Email us at desilguyarmande@gmail.com with your order number and reason for return.
We’ll guide you through the process.
When will I receive my refund?
Once your return is approved and received:
- Refunds are processed within 7 business days
- Timing depends on your bank or payment provider
Product Questions
Does this product guarantee hair growth?
Our products are made with natural ingredients designed to support healthy hair and beard care.
However:
- Results vary from person to person
- We do not guarantee specific outcomes
Consistency is key for best results.
How long does it take to see results?
This depends on the individual, but most customers notice improvements in texture, moisture, and appearance with consistent use.
Is your oil truly organic?
Yes — our formula uses high-quality, organic-based oils sourced from trusted suppliers.
Can I use this on both hair and beard?
Yes — our oil is designed for both scalp hair and facial hair.
Orders & Changes
Can I cancel or change my order?
Orders can be canceled within 24 hours of purchase.
After that, orders may already be processed and cannot be guaranteed for cancellation.
I entered the wrong shipping address
Contact us immediately.
If your order hasn’t shipped yet, we’ll do our best to update it.
Once shipped, changes are no longer possible.
Support
How can I contact you?
Swinging Janice
📍 31 Withay Drive, Ajax, Ontario, Canada
📧 desilguyarmande@gmail.com
📞 647-574-2809
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Response Time:
1–2 business days